One might naturally assume that hospitality brands would rank extremely highly when it comes to customer experience. Interestingly, however, they do not.
Our latest brand experience investigation digs deep into the hospitality industry, to find out what hotel brands are missing that service brands such as Amazon, IKEA and Southwest already so well understand.
Find out what hotels could do better, and how they can use personalised technology and community-building content to improve their customers’ experience. Download the full report below.
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