Group XP’s latest brand experience study is an in-depth look towards the future of an industry on the brink of monumental change.
Find out how automotive brands can use innovations in service, design and connectivity to survive the new mobility economy.
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One might naturally assume that hospitality brands would rank extremely highly when it comes to customer experience. Interestingly, however, they do not.
Our latest brand experience investigation digs deep into the hospitality industry, to find out what hotel brands are missing that service brands such as Amazon, IKEA and Southwest already so well understand.